Ticket Purchase & Refund Policy

Last Updated: July 2026

By purchasing a ticket to any event organized by MB “Kinky Pink events” (referred to as “KINKY PINK”, “we”, “us”, or “our”), you explicitly agree to the following legally binding terms regarding cancellations and refunds:

• All Sales Are Final: All ticket purchases are strictly non-refundable, non-exchangeable, and non-transferable to future events, regardless of the reason for your inability to attend (including, but not limited to, personal illness, travel delays, or changes in personal circumstances).
• No Right of Withdrawal: In accordance with Article 6.228-10 of the Civil Code of the Republic of Lithuania and EU Consumer Rights Directive 2011/83/EU, the standard 14-day right of withdrawal does not apply to contracts for leisure services or events provided on a specific date.
• Event Cancellation: Refunds will strictly and solely be issued if an event is fully cancelled by KINKY PINK and cannot be rescheduled. In the event of a total cancellation, ticket holders will be refunded the face value of the ticket. Processing fees or secondary travel/accommodation costs are non-refundable.
• Rescheduled Events: If an event is postponed or rescheduled, your ticket will automatically remain valid for the new date. Refunds will not be issued for rescheduled events unless you can prove severe, objective inability to attend the new date, subject to our sole discretion.

TERMS AND CONDITIONS

Last Updated: July 2026

At MB “Kinky Pink events” (referred to as “KINKY PINK”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your data is collected, used, and protected when purchasing tickets for KINKY PINK events through our website.

1. Data Controller

The entity responsible for your personal data is:

MB “Kinky Pink events”

• Address: Kauno st. 32, Vilnius, Lithuania
• Phone: +370 61882209
• Email: we@kinky.pink

2. What Data We Collect

We collect and process the following categories of personal data when you purchase an event ticket or interact with our website:

• Identity Data: Name and surname.
• Contact Data: Email address.
• Financial Data: Billing details (where applicable). Note: Payment card details are not stored by us and are processed securely by our payment partner, Stripe.
• Transaction Data: Technical information related to your order and event entry.

3. Purpose and Legal Basis of Processing

We process your data under the following legal frameworks:

Purpose	Legal Basis (GDPR)
Ticket Purchase & Event Admin	Performance of a contract (Art. 6(1)(b))
Payment Processing (Stripe)	Performance of a contract (Art. 6(1)(b))
Accounting & Compliance	Legal obligation (Art. 6(1)(c))
Newsletter / Marketing	Consent (Art. 6(1)(a))

You may withdraw your newsletter consent at any time using the “unsubscribe” link in any email.

4. Data Sharing

We do not sell or disclose your personal data to third parties, except:

• Stripe: For secure payment processing.
• Operational Providers: Service providers necessary for website hosting and ticketing operations.
• Public Authorities: Only where strictly required by Lithuanian or EU law.

All third-party processors act under written agreements and are required to follow strict GDPR security requirements.

5. Data Retention

We never retain personal data longer than necessary:

• Event Data: Operational copies are normally deleted within 24 hours after the event concludes.
• Legal Records: Data required for accounting, tax, or dispute resolution is retained for the legally required period (typically 5–10 years under Lithuanian law).
• Newsletter Data: Retained until you withdraw your consent.

6. Security

We apply appropriate technical and organizational measures (including encryption and access controls) to protect your data against unauthorized access, loss, or misuse.

7. Your Rights

Under the GDPR, you have the following rights:

• Access: Request a copy of your data.
• Correction/Deletion: Request to fix errors or erase your data.
• Restriction: Limit how we use your data.
• Withdraw Consent: Stop receiving marketing at any time.
• Complaint: Lodge a complaint with the State Data Protection Inspectorate (VDAI) in Lithuania.

To exercise these rights, please contact us at we@kinky.pink.

8. International Transfers

If any service provider processes data outside the EU/EEA, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.

9. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Ticket Purchase Conditions & Strict No-Refund Policy

By completing a ticket purchase on our website, you enter into a binding contractual agreement with KINKY PINK and explicitly agree to the following terms:

Exceptions (Event Cancellation Only): A full refund of the ticket face value will only be issued if the event is entirely cancelled by KINKY PINK and cannot be rescheduled. If an event is postponed or rescheduled, tickets remain valid for the alternative date, and no refunds will be given. KINKY PINK is not liable for secondary expenses (e.g., travel or accommodation) resulting from a cancellation or schedule change.

All Sales Are Final: Ticket purchases are strictly non-refundable and non-exchangeable. No refunds or credits will be issued for non-attendance, personal schedule conflicts, illness, or any other personal reasons.

Exclusion of the Right of Withdrawal: Pursuant to Article 6.228-10 of the Civil Code of the Republic of Lithuania and Article 16(l) of the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal for distance contracts does not apply to services related to leisure activities if the contract provides for a specific date or period of performance. Therefore, you do not have a 14-day cooling-off or refund period.